You communicate with agents through tickets. Every instruction, every response, every tool call and decision is recorded with full tracing. Nothing happens in the dark.
The Ticket System is how you communicate with your AI agents — and how they communicate with each other. Every task, every instruction, every response is captured as a ticket with full traceability.
Think of it as a combination of GitHub Issues, Slack, and a debug console — all in one place. You create tickets, assign them to agents, track progress, and review the full trace of every decision made.
Every task is a ticket with a clear owner, status, and thread. Tickets have IDs, priorities, labels, and deadlines — just like a proper project management system.
You can reply to tickets, ask questions, and give feedback. Agents respond with their reasoning, decisions, and requests for clarification. The full conversation history is preserved.
Every tool call, API request, and decision point is logged and visible. You can see exactly what each agent did, in what order, and with what results.
Append-only history. No edits, no deletions. Full accountability for every action taken by every agent. Once a decision is made, it stays recorded forever.
Here's what a real ticket looks like when a deployment is in progress:
Running test suite and staging deployment now. I'll promote to production once smoke tests pass.
Approved. Go ahead.
Every step is captured — from the initial deployment task to the final production deploy. You can see the exact sequence of tools called, decisions made, and results returned.
The audit log is the complete history of every action in your AI company. It's append-only — no edits, no deletions, no rewriting history. Every tool call, API request, and decision point is recorded with timestamps.
This is critical for debugging, compliance, and trust. If an agent makes a bad decision, you can trace back through the exact sequence of events to understand why. If a customer complains about something, you can verify exactly what happened.
Nothing happens in the dark. The ticket system with immutable audit logging gives you full transparency into your AI company's operations. Every instruction, every response, every tool call — recorded, traceable, and permanent.